13 April 2013
Dear Valued Customer,
Re: Damaged container claims / container cleaning charge
Due to the increasing number of occurrences where containers are being returned in a damaged state, or requiring cleaning, we reiterate the following information:
We recommend suppliers at Origin take photographs of empty containers as well as the receivers of containers in Australia once they are empty. Should you feel that the container is in a bad condition please ensure you notify a member of Transtar prior to collection so we can make the shipping lines aware and avoid additional charges.
If you have any questions in relation to the above, please feel free to contact myself or your account manager.